National Care Group (NCG), which launched in March 2016 to address the lack of high quality supported living care in the UK, is a leading provider of care and support services to vulnerable adults throughout the United Kingdom.
Group Finance Director, David Rowe-Bewick, took up the initiative of creating a standard platform across the whole group. He commented, “The challenge with a business that is undertaking acquisitions is that you are not just bringing people on board, but technology too. The legacy technology we acquired wasn’t suitable for our group needs, it was more appropriate for smaller organisations.
We knew we needed to trade this technology for something more reliable, scalable and accessible or our business could be at risk. We are a growing organisation and we need a grown-up system that will cut out timely and costly processes, as well as give us a real-time view into how the business is performing. It had to be a user-friendly system that could easily be implemented with any future acquisitions of all sizes and types across the country, as quickly and painlessly as possible. We also wanted a solution that would enable us to reduce certain manual tasks, freeing staff up to focus on higher value activities.”
National Care Group selected a suite of integrated solutions from Advanced, including OpenPeople, OpenAccounts and Staffplan to transform its financial accounting and payroll processes, as well as improve working practices for health and social care staff on the ground. They also decided to outsource the IT operations and utilise the managed services offering from Advanced, which meant they could remove the burden of managing their own IT infrastructure.
For the next phase of the project, National Care Group will be using Intuitive Dashboards, a business partner of Advanced, so that we can see the information we need to make informed decisions. Now we have access to the data, we can look at understanding it in a way that will add the maximum benefits to our business.
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