Following on from our previous blog, one of the topics we mentioned was that when we met with our partners, one area that was highlighted in several conversations was the demand for dashboards outside of print.
And when we talk to new partners and show them our Intuitive for PaperCut dashboards, one of the first things they say is: they look great, could we connect them to other systems to create more dashboards?
The answer is a resounding yes!
Our strategy with our print management dashboards was always to provide an easy-to-use, easy-to-sell product, that would allow resellers to “land and expand” – offering a broader range of dashboards that connect to other key business systems.
Intuitive started life as a developer of an easy-to-use, easy-to-create data visualisation toolset, and from there have built out dashboards in a number of key areas, with print analytics being a major focus for us. But we have also worked with software partners to develop dashboards that provide visualisations of data from human resources, finance and other business systems.
In the world of Print Management, one of our key areas for success is building dashboards for Managed Print Services – particularly focused on taking the pain out of preparing for QBRs. We have connected to a number of different systems that provide data on service delivery (eg. ServiceNow). Being able to present a live dashboard summary of SLAs, and detailed data on service management (uptime, fix times, response times), print management (print volumes, usage by site, broken down by mono/colour, by copy/print and also by simplex/duplex) and also on device utilisation, has dramatically improved the QBR process. This has allowed our customers to differentiate their offering by providing a much better customer experience.
Another area that our dashboards have been developed for includes Accounts Payable Automation (APA). One of our authorised resellers has built a series of dashboards using source data from Docuware APA systems. The solution comprises 3 “out of the box” dashboards which can be further customised to customer requirements as part of the installation and scoping process. The dashboards display data relating to Invoices in Process, Supplier Performance and Team Performance.
So, as you will hopefully see, as long as we you can access the data held in your customers’ business systems (typically using an API or connecting to data sources via SQL or even CSV files) then dashboards can be created.
Interested to find out more? Then in the first instance, please contact your Account Manager. And watch out for details of our Enhanced Technical Training courses due to launch in early 2023, which will provide you with the expertise to build your own dashboards.